FAQ

Here are some frequently asked questions through our shop as well as our terms and conditions of purchase. By making a purchase from our shop, you are also agreeing to our terms and conditions:

Do you accept PayPal?
Yes we do. Please send us a message through the webshop.

Shipping
Due to the distance of Australia from the rest of the world, all our parcels are shipped with tracking from Australia Post. Certain items such as Blu-rays and decals will not be shipped with tracking.


Why is shipping so expensive for your books?
They are very large and heavy and we refuse to skimp on paper quality, packaging and inks.

How long does shipping take?
Deliveries to North America, Europe, Asia and the Middle East takes around 2 weeks.

My parcel is trapped in customs
We are not responsible for your local customs fees and duties. We are also not responsible for the delay in your local service and authority clearances.

Could you re-deliver?
Yes. For any reason the collection is missed, re-deliveries are at the cost of the purchasers.

Where is my parcel?
For standard tracked postage, we highly recommend using this site to track your parcels https://www.17track.net/

What are your returns policy?
We do not accept returns and refunds unless we have made a fulfillment error (packing the wrong item in the parcel, or error in sizing for clothing and the like).

Thank you for shopping with RWB Australia, a dedicated site for all things RWB!